阿联酋电信公司 (Emirates Telecommunications Corporation)

About Etisalat

Etisalat Group is one of the world’s leading telecom groups in emerging markets. With consolidated net revenue at AED 51.7 billion and consolidated net profit of AED 9.0 billion for 2020, its high credit ratings reflect the company’s strong balance sheet and proven long-term performance.

Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country’s first telecommunications service provider.

A blue-chip organisation, Etisalat Group provides innovative solutions and services to 155.4 million subscribers in 16 countries across the Middle East, Asia and Africa.

Etisalat is ranked the strongest brand across all categories in Middle East and Africa by Brand Finance.

Our values

Empowerment

Empowerment involves the ability to enable people at all levels to take ownership, be motivated and act appropriately to achieve the defined organisational, group, and team objectives. It requires clarity on what has to be achieved, to what standard, within what timeframe and budget, and then accountability for delivery.

Agility

Agility is the ability to respond quickly by adapting to, and working in, a variety of situations with diverse individuals and groups. It is about being able to think and respond differently, and not be disconcerted or stopped by the unexpected, thus achieving a fast response time.

Collaboration

Collaboration is about working cooperatively, across organisational levels and unit boundaries, recognising and adapting to different ways and styles of working to achieve common and shared goals.

Customer centricity

Customer centricity is the willingness and ability to give priority to customers, delivering high-quality services and providing a great end-to-end customer journey which exceeds their needs and expectations.

关于阿联酋电信集团：

阿联酋电信集团是新兴市场的全球领先电信集团之一。阿联酋电信集团的合并净收入为517亿，2020年的合并净利润为90亿，其高信用评级反映了该公司强劲的资产负债表和久经考验的长期业绩。阿联酋电信集团总部位于阿布扎比，40多年前在阿联酋成立，是该国第一家电信服务提供商。作为一个蓝筹股组织，阿联酋集团为中东、亚洲和非洲16个国家的1.554亿用户提供创新的解决方案和服务。阿联酋被品牌金融评为中东和非洲所有类别中最强的品牌。

阿联酋电信集团愿景：

我们的愿景推动数字未来为社会赋能数字未来

将：

• 重塑客户的生活
• 加速企业的经济增长
• 增强国家的竞争力

Etisalat将推动数字未来为社会赋能，激励每个人实现自己的真正潜力。

我们的价值

赋权

授权涉及使各级人员能够拥有所有权、受到激励并采取适当行动以实现既定的组织、团体和团队目标的能力。它需要明确必须实现什么、达到什么标准、在什么时间框架和预算内，然后对交付负责。

敏捷

敏捷性是通过适应和工作在不同个人和群体的各种情况下快速响应的能力。它是关于能够以不同的方式思考和响应，不会因意外而感到不安或停止，从而实现快速响应时间。

合作

协作是关于跨组织级别和单位边界的合作，识别和适应不同的工作方式和风格，以实现共同和共同的目标。



以客户为中心

以客户为中心是优先考虑客户、提供高质量服务并提供超出客户需求和期望的端到端客户旅程的意愿和能力。v